Privacy Policy

Privacy Policy

This Privacy Policy applies to the activities of Reshu Boktoo & Sons, and its affiliates (referred to as "RBS Travels" in this policy). Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding around the capture and use of that information. The privacy statement discloses what information we gather and we use it.It explains how RBS Travels handles personal information that users provide through voluntary submissions and complies with the requirements of the Privacy Act. if you have further questions relating to this policy please contact our representative by mail at delhirbstravels.net

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Collecting information about you

In accordance with the Privacy Act, RBS Travels only collects personal information that is necessary for business purposes. Our endeavour is to collect personal information in a fair and lawful manner, and to meet our member’s expectations that will respect their right to control how their personal information is collected and used. RBS Travels collects personal information in many parts of its business. These include:

RBS Travels collects information about members at the time when a person first joins a program and while a person is a member. The main categories of information we collect relate to a person's general contact information, personal details such as age range and gender, use of the program, payment details, responses to surveys and other details, which are usually collected directly from the member.

In its role of managing some resorts, RBS Travels collects personal information related to bookings and as necessary for other purposes related to the management of the resort facility. Further personal information may be collected in specific instances such as in the event of an incident occurring on site for legal and insurance reasons.

RBS Travels collects information on individuals when they book their travel arrangements, in order to process the transaction and to fulfil booking requests with travel and tourism operators.

RBS Travels also collects general business information relating to employees, contractors, shareholders, resort managers and other individuals. Consistent with the Federal Children’s Online Privacy Protection Act of 1998(COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent

This policy explains the key features of RBS Travels use of member and customer information and does not outline in detail the use of contractor and employee information. Under the Privacy Act, there is a general exemption from the coverage of employee records.

Our purpose in collecting information about you is to provide you with membership services, such as exchanging your holiday accommodation entitlements. RBS Travels uses personal information in several different ways in operating our membership programs and operating our business, and most of these uses are clear from the circumstances. We also use your personal information for internal quality assurance purposes.

RBS Travels provides personal information to resort operators in order to facilitate a booking that you have requested. Otherwise, RBS Travels does not routinely disclose personal information except where it is necessary to provide you with a service that you have requested such as to make bookings for your travel with airlines.

RBS Travels will not normally otherwise use or disclose any information about you without your consent, unless: required by law to protect the rights, property or personal safety of another RBS Travels member, any member of the public. the assets and operations of the business are transferred to another party as a going concern.

When you provide your personal information to us, RBS Travels will give you the choice as to whether or not you wish to receive further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive these, we will not contact you further for these purposes. Please allow 28 days for your request to be processed.

You can pay via Bank Transfers, Cheques or in cash. We accept all Visa, MasterCard and American Express credit cards and most major debit cards which are subject to 2.5% processing fee.

Like many businesses, RBS Travels uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of RBS Travels, such as mail houses will sometimes have access to personal information held by RBS Travels and may use it on behalf of RBS Travels. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes.

RBS Travels manages communications with members, prospective members and customers according to its privacy policy. We respect individual’s choices about being contacted for marketing purposes. We may occasionally contact you through e-mail or other address that you registered with us for following purposes;

  • Remind you of your membership renewal or inform you of the upcoming expiry of membership benefits.
  • Provide you with updated information about our services or special promotions.
  • Provide you with other information about other products and services which you may have an interest in. Some of this information is necessary as part of our communication about the RBS Travels program and is sent to all members. However, if you are receiving promotional information from RBS Travels and do not wish to receive this information any longer, you may remove your name from our list either by mailing us at 5/47.W.E. A Sarasvati Marg, Karol Bagh, New Delhi – 110005 (India). or e-mail delhi@rbstravels.net and asking to be removed from our mailing list.

Data security and online payment transaction is a burning topic today as virtual thieves have spread the peril of hacking across the digital world. Knowing the latest threats, rbs offer cutting edge SSL encryption for transaction over internet.

Innovative technologies are emerging on the Internet that help us deliver customized visitor experiences. At RBS Travels, we primarily use "cookies" to help us determine which service and support information is appropriate to your computer. Our use of this technology does not mean that we automatically collect additional information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using our websites.

We want you to understand that accepting a cookie in no way gives us access to your computer or any personal information about you. We know that a lot of people have concerns about cookies, but in talking with many of our users, we feel that the benefit we both gain from their proper use is worthwhile. We value the relationships we have with our members and future members, so we respect these concerns.

For more information about these new technologies on our websites please contact our Privacy Officer by mailing us at 5/47.W.E.A Sarasvati Marg, Karol Bagh, New Delhi – 110005 (India). or mail us at delhi@rbstravels.net

If at any time, you want to know exactly what personal information we hold about you, you are welcome to access your record by mailing us at 5/47.W.E.A Sarasvati Marg, Karol Bagh, New Delhi – 110005 (India). or e-mail delhi@rbstravels.net. Our file of your information will usually be made available to you within 14 days. For security purposes confirmation of your identity will be required prior to supply of this information.

RBS Travels endeavours to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. RBS Travels uses a sophisticated computer data network, and all access to the computers and system devices are password controlled. Employees can only gain access to data if they are authorized, and we maintain an audit log which records each time a file is accessed. We also require our employees and data processors to respect the confidentiality of any personal information held by RBS Travels. Data is secured in a secure data centre environment, with daily backups of all data taken and a copy of all data kept offsite. Our data network is totally private and not accessible over the Internet. We use sophisticated detection and intrusion technologies to ensure that there are no network security breaches.

Please also note that as a global business, RBS Travels may use overseas facilities to process or back up the information that it holds. As a result, we may transfer your personal information to our overseas facilities for storage. However, we will only transfer information overseas as authorized by the Privacy Act and in keeping with our other commitments to safeguard your privacy.

If RBS Travels becomes aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us by mailing at RBS Travels, 5/47.W.E.A Sarasvati Marg, Karol Bagh, New Delhi – 110005 (India). or e-mail delhi@rbstravels.net.

If at any time, you wish to change personal information that is inaccurate or out of date, please contact us and we will amend this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.

By using this site, you consent to the collection and use of this information by RBS Travels.

Our commitment to being the world's leading holiday exchange business and to continually improve our services means that our business will continue to evolve as we respond to customer needs. Because of this, from time to time, our policies will be reviewed and may be revised. Changes to RBS Travels’ Privacy Policy will be made by posting an updated version of the policy on our website and will be communicated subsequently in our publications for our members.